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The PRINCE2® 7 Foundation course provides a complete introduction to the world’s leading project management methodology. Designed for aspiring project managers, team leaders, coordinators and anyone involved in project delivery, this course explains how PRINCE2 offers a structured, flexible and scalable approach suitable for any industry or organisation.

This training introduces the full PRINCE2 framework, including the seven Principles, seven Practices, and seven Processes that ensure clear governance, effective planning, controlled delivery and successful project outcomes. You will learn how PRINCE2 establishes strong business justification, defines roles and responsibilities, manages risk, controls quality and ensures consistent communication throughout the project lifecycle.

Through practical examples and scenario-based learning, the course helps you understand how PRINCE2 can be applied to real projects. You will explore how projects are started, planned, monitored, delivered and closed using te PRINCE2 model. You will also learn the importance of tailoring PRINCE2 to suit different project sizes, complexities and organisational environments.

This course prepares you for the PRINCE2® 7 Foundation exam, giving you the knowledge, confidence and terminology needed to work effectively in a PRINCE2-based project environment. Whether you are new to project management or seeking a recognised certification to enhance your career, PRINCE2 Foundation provides the essential grounding you need.

What’s Included

• Duration of the course (e.g., 10–12 hours for eLearning)
• Access period (e.g., 12 months)
• Tutor support
• Exam simulator / mock exams
• PRINCE2 process map
• Optional printed or digital PRINCE2 manual
• Preparation for the PRINCE2 Foundation exam

Delivery Options

The PRINCE2® 7 Foundation course is available in multiple formats to suit your learning style and schedule. The content is identical across all delivery methods, covering the full PRINCE2 framework, Principles, Practices, Processes, and exam preparation.

Delivery Options & Pricing

• eLearning / Online Self-Paced with  ILX and Drtutor support – From £731.50
  Fully online interactive course delivered by ILX and Drtutor support , approx. 10–12 hours of study, 12 months’ access to all course materials, full tutor support via email or chat, PRINCE2 process map for reference, mock exam / exam simulator included.

• Live Virtual Classroom with ILX Tutors – From £1,143.75
  Real-time instructor-led training delivered by accredited ILX tutors, interactive scenario-based exercises and discussions, full tutor support, PRINCE2 process map and mock exam included, certificate of completion.

• In-Person Classroom with ILX Tutors / On-Site – From £1,542.75
  Face-to-face training delivered by ILX-accredited instructors, hands-on activities, group exercises and scenario walkthroughs, full course materials and PRINCE2 process map, access to mock exam and guidance for Foundation exam, certificate of completion.

• All options prepare you fully for the PRINCE2® 7 Foundation certification exam, giving you the knowledge, confidence, and skills to work effectively in a PRINCE2-managed project environment.

The PRINCE2® 7 Foundation & Practitioner combined programme is the most comprehensive and efficient way to become a fully certified PRINCE2 project manager. This integrated course takes you from understanding the fundamentals of PRINCE2 to confidently applying the method in real project environments — giving you both theoretical knowledge and practical capability in one structured learning path.

Designed for aspiring project managers, team leaders, coordinators, PMO staff and anyone responsible for delivering projects, this programme offers a complete exploration of the seven Principles, seven Practices and seven Processes that define the PRINCE2 project management methodology. You will learn how projects are started, planned, controlled, delivered and closed using a globally recognised, scalable and flexible framework used by organisations in every industry.

Through real-world examples, scenario-based learning, practical application exercises and exam-focused preparation, you will understand not only what PRINCE2 is, but how to apply it effectively in different environments. You will explore how to tailor the method to different project sizes, levels of complexity, organisational structures and delivery approaches — including agile and hybrid contexts.

This programme fully prepares you for both the PRINCE2® 7 Foundation exam (testing your knowledge and concepts) and the PRINCE2® 7 Practitioner exam (testing your ability to apply PRINCE2 in realistic project scenarios). By the end, you will have the confidence, capability and certification needed to manage and support PRINCE2-based projects professionally.

Whether you are starting your project management career or seeking to advance into project leadership roles, this course provides the complete foundation and practitioner-level qualification you need.

What’s Included

• Accredited PRINCE2® 7 Foundation & Practitioner training
• Foundation exam (official)
• Practitioner exam (official)
• Official PRINCE2® 7 manual (digital or printed depending on package)
• PRINCE2® 7 process map
• Mock exams and exam simulator
• Tutor support
• 12-month access (eLearning)
• Course materials and downloadable resources
• Certificate upon passing each exam.

Delivery Options & Pricing

eLearning / Online Self-Paced – Delivered by  ILX and Drtutor support From £1,230.00

• Full online, self-paced Foundation + Practitioner programme
• Approx. 30–35 hours total learning
• 12 months’ access to all modules
• Tutor support via email and chat
• PRINCE2 process map included
• Mock exams and exam simulator
• Recommended for independent learners or those needing flexibility

Live Virtual Classroom – Delivered by ILX Tutors

Accredited instructor-led online course

• Real-time training delivered by ILX-accredited PRINCE2 experts
• Interactive workshops, case studies and group discussions
• Structured timetable over consecutive days or split sessions
• Exam preparation support and guidance
• Ideal for learners who prefer live instruction and collaboration

In-Person Classroom / On-Site – ILX Accredited Trainers

Available in the UK and internationally

• Face-to-face learning with certified ILX instructors
• Practical group activities and scenario walkthroughs
• Printed materials and PRINCE2 process map
• Full preparation for both exams
• On-site delivery available for corporate groups
• Perfect for organisations seeking team-based training

The PRINCE2 Agile Practitioner course is designed for experienced project professionals who want to combine the control and governance of PRINCE2 with the flexibility and responsiveness of Agile. Building on the Foundation level, this course focuses on applying PRINCE2 Agile principles, practices, and processes in complex, real-world projects.

You will learn how to integrate Agile approaches, such as Scrum, Kanban, Lean Startup, and iterative delivery, into PRINCE2-managed projects. The course explores tailoring the methodology to fit project context, adapting governance structures, managing change-driven initiatives, and guiding Agile teams in fast-paced, dynamic environments.

Through practical, scenario-based exercises and real-world examples, you’ll understand not just the theory of PRINCE2 Agile but also how to apply it to improve project outcomes, ensure consistent delivery of value, and maintain control and quality in any organisation.

By the end of the course, you will be fully prepared to sit the PRINCE2 Agile Practitioner exam, giving you the confidence, terminology, and strategic insight to lead Agile-aligned projects with both structure and adaptability.

What’s Included

• Accredited PRINCE2 Agile Practitioner training
• Official PRINCE2 Agile Practitioner exam voucher
• Comprehensive digital course materials and manual
• Scenario-based exercises and real-world case studies
• Tutor support throughout the course
• Mock exam / practice questions
• Course completion certificate upon passing the exam

Delivery Options & Pricing

• eLearning – Delivered by drtutor
  Self-paced online training with full access to digital course materials, scenario-based exercises, mock exams, and tutor support. Price: £730 + VAT

• Live Virtual Classroom – Delivered by ILX Tutors
  Real-time instructor-led training with interactive exercises, scenario discussions, and exam preparation guidance. Price: £1,250 + VAT

• In-Person Classroom – ILX Accredited
  Face-to-face training led by ILX-accredited instructors, including hands-on activities, workshops, and scenario walkthroughs. Price: £1,600 + VAT.

The Project Management Professional (PMP)® certification is one of the most respected and globally recognised credentials for experienced project managers. Issued by the Project Management Institute (PMI), PMP validates that an individual has the practical experience, formal education, and professional competence required to lead and direct complex projects successfully across industries and sectors. This course is designed for professionals who already operate within project environments and are seeking to formalise, strengthen, and internationally validate their project management capability.

The PMP course provides advanced, structured training aligned with PMI standards and the PMBOK® framework, enabling learners to apply consistent, proven project management practices in real-world environments. It develops the ability to manage scope, schedule, cost, quality, resources, risk, and stakeholder expectations while balancing strategic objectives and operational constraints. The certification is widely recognised by employers as a benchmark of senior-level project management expertise and is often a requirement for leadership roles in project, programme, and portfolio management.

Completing the PMP course equips professionals with the knowledge and confidence to deliver projects more predictably, manage teams effectively, and make informed decisions under pressure. It supports long-term career progression, enhances professional credibility, and demonstrates commitment to continuous professional development at an international level.

What’s Included

• Duration of the eLearning course: approximately 35–40 hours
• 12-month online access licence
• Project Management Professional (PMP)® aligned training content
• Skills-based interactive eLearning modules
• Tutor support throughout the learning period
• Agile Practice Guide (optional add-on)
• Process Groups: A Practice Guide (optional add-on)
• Preparation aligned to the PMP® examination syllabus
• Online pre-course material for classroom delegates

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support
Self-paced, approximately 35–40 hours of study, 12-month licence, exam not included. Normal price: £1,150 + VAT, or £42.50 + VAT per month. Special offer: £510 + VAT 

Classroom – Delivered by ILX
In-person instructor-led training with collaborative workshops, practical project scenarios, and structured exam preparation. Exam not included. Price: From £3,275 + VAT.

The PMI Agile Certified Practitioner (PMI-ACP)® certification is a globally recognised credential from the Project Management Institute (PMI) that validates knowledge and skills in Agile practices, principles, tools, and techniques. This course is designed to help professionals effectively lead Agile projects, apply Agile frameworks, and enhance delivery within diverse project environments.

Through a combination of structured training, practical exercises, and case studies, the PMI-ACP course equips delegates with the ability to implement Agile methodologies such as Scrum, Kanban, Lean, XP, and TDD. Participants gain the knowledge to adapt Agile approaches to project requirements, deliver high-value outcomes, and contribute to continuous improvement initiatives across their organisations.

The PMI-ACP credential demonstrates competence in Agile project management and positions participants to play a strategic role in driving successful Agile implementations, enhancing team performance, and fostering adaptive planning across projects.

What’s Included

• Agile Certified Practitioner (PMI-ACP)® training
• Two industry case studies demonstrating real business problems
• Two hands-on projects to apply practical Agile skills
• Five simulation test papers for self-assessment
• Tutor support during the licence period

Delivery Options & Pricing

eLearning – Delivered by ILX-Simplilearn with DrTutor support
Self-paced study, approximately 13 hours to complete, 12-month licence. Exam not included. Price: £405.00 + VAT or £33.75 + VAT per month

Throughout this course, you will embark on a journey through the foundational elements of project management. Starting with the fundamental concept of defining clear project goals and objectives, our instructors guide you through the meticulous process of crafting robust project plans that serve as roadmaps for project execution. You will learn essential techniques for resource management, ensuring optimal allocation and utilization to drive project success.

Managing project schedules becomes second nature as you explore strategies for timeline management, meeting deadlines, and adapting to unforeseen challenges. Our instructors provide invaluable insights into effective communication strategies that foster collaboration, maintain stakeholder engagement, and navigate project complexities with confidence.

The course also offers a comprehensive overview of the latest updates in the Project Management Institute’s A Guide to the Project Management Body of Knowledge Seventh Edition. Practical exercises integrated throughout the course, based on a healthcare/IT case study project, reinforce your learning by applying theoretical concepts to real-world scenarios.

Course Format

Structured into ten comprehensive sections, each module of the course provides in-depth exploration of key project management concepts. Through engaging video lectures, practical challenges, and real-world examples, you will gain hands-on experience and theoretical insights to confidently lead projects from inception to successful completion.

Skills Outcomes

Upon completion of this course, you will possess the expertise and proficiency to navigate the complexities of project management effectively. Armed with industry best practices and practical tools, such as Planner, you will be equipped to deliver successful projects that meet organizational goals within specified timelines, budgets, and resource constraints. Whether you are new to project management or seeking to enhance your skills, this course prepares you to excel in managing projects of varying scope and complexity.

The ITIL® 4 Specialist: Create, Deliver & Support (CDS) course is the essential operational module within the ITIL 4 Managing Professional (MP) stream. Designed for IT teams and leaders who are responsible for building, running, and supporting digital products and services, this course dives deep into how modern IT organisations operate end-to-end — from design and development to release, support, and continual improvement.

In this programme, learners explore the full service delivery lifecycle, gaining the knowledge and capability to optimise workflows, improve team structures, enhance collaboration, and deliver high-quality customer experiences. CDS moves beyond theory and focuses on real-world execution — equipping you with the tools to manage work effectively, strengthen service performance, and integrate technical practices such as agile, DevOps, automation, and cloud-native operations.

Whether you work in IT operations, service management, support, engineering, DevOps, or digital product delivery, this course provides the practical blueprint for how modern teams should collaborate and operate. The training takes the ITIL 4 concepts and translates them into clear operational models that improve efficiency, resilience, and service reliability.

After completing the course, you’ll be well prepared for the ITIL 4 Specialist: Create, Deliver & Support (CDS) exam, enabling you to progress toward the full ITIL 4 Managing Professional (MP) qualification.

What’s Included

• Official ITIL® 4 Specialist: CDS accredited training
• Fully updated course materials aligned with the latest ITIL 4 guidance
• Instructor-led sessions or eLearning modules (depending on option selected)
• Exam voucher for ITIL® 4 CDS
• Practice exam questions and mock tests
• Course workbook and downloadable study resources
• Access to an online learner portal
• Expert tutor support
• Certificate of completion
• Up to 18 CPD hours (based on delivery format)

Delivery Options & Pricing

Live Virtual Classroom – Delivered by ILX Tutors

Real-time online training with interactive discussion, practical exercises, and exam preparation delivered by accredited ITIL experts. Instructor-led real-time course, 2 days / 14–16 hours total. Price: £1,995 + VAT

Self-Paced eLearning

Flexible online learning with interactive modules, multimedia content, and full exam preparation included. Self-paced online training, 12 months’ access, approx. 12 hours study.Price: £795 + VAT

In-Person Classroom – ILX Accredited
Face-to-face, 2 days / 14–16 hours (or on-site schedule as agreed). Price: £2885+ VAT

The ITIL® 4 High-Velocity IT (HVIT) course delivers a focused, practical route to mastering how organisations deliver digital products and services at speed while maintaining resilience, governance and customer value. Designed for leaders and practitioners working in high-tempo environments, HVIT combines proven ITIL guidance with Lean, Agile, DevOps and product management thinking to create a coherent approach for modern delivery pipelines.

This programme goes beyond abstract theory: it explains how to design and operate value streams that move fast, reduce cycle time, and preserve stability through automation, continuous delivery practices, telemetry and robust controls. You will learn how organisations successfully sequence experiments, manage risk in rapid release cycles, and scale delivery across teams without sacrificing compliance or user experience. The course uses real-world scenarios, practical exercises and decision frameworks so you can apply learning immediately to your teams and platforms.

Completing HVIT gives you both the vocabulary and the applied techniques senior stakeholders expect: how to balance velocity with resilience, how to structure teams around outcomes not tasks, how to use metrics that actually inform decisions, and how to embed continuous improvement into every delivery loop. The certification prepares you for the official ITIL® HVIT exam and supports progression within the ITIL 4 Managing Professional stream.

What’s Included

• Accredited ITIL® 4 HVIT training materials and learning modules
• Official ITIL® 4 HVIT exam voucher
• Interactive case studies and scenario exercises
• Practice exam questions and mock tests
• Digital study guide and downloadable reference materials
• Tutor support and learner helpdesk access
• 12-month access for eLearning students (where applicable)
• Certificate issued upon successful completion
• Optional exam insurance / Take2 available at checkout

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support

Live Virtual Classroom – Instructor-led (ILX tutors)

Classroom – In-person (ILX accredited)

(eLearning is delivered by ILX with DrTutor learner support included.)

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is designed for professionals who want to transform how their organisation builds, manages, and strengthens stakeholder relationships. In an environment where customer expectations continue to rise and digital services evolve rapidly, this qualification equips you with the capabilities to shape end-to-end value experiences that deliver measurable impact.

This programme goes far beyond theory. It demonstrates how demand is converted into value through every stage of the service relationship — from engagement and design to delivery, measurement, and continual improvement. You will learn how to understand stakeholder behaviours, map value journeys, design trusted partnerships, and create service interactions that maximise satisfaction and loyalty.

Through structured frameworks, practical tools, and scenario-based learning, you will develop a robust understanding of how to influence, negotiate, communicate, and facilitate value co-creation across diverse stakeholders. Whether your role focuses on customer experience, service delivery, product ownership, business relationship management, or organisational strategy, this course gives you the language, confidence, and practical toolkit to elevate the quality of every stakeholder interaction.

Upon completion, you will be prepared to sit the ITIL® 4 Specialist: Drive Stakeholder Value certification exam — a core module of the ITIL 4 Managing Professional stream. The skills you gain will strengthen your ability to shape service culture, improve outcomes, and contribute to a more responsive and value-driven organisation.

What’s Included

✔ Accredited ITIL® 4 Drive Stakeholder Value (DSV) training
✔ Official ITIL® 4 DSV exam
✔ Comprehensive digital course materials
✔ Practice exam questions and self-assessment tools
✔ Tutor support and guidance
✔ Access to the official ITIL® 4 publications (digital)
✔ DrTutor learner support for eLearning students
✔ Certificate upon successful completion
✔ Optional extras (e.g., Take2 exam insurance) available at checkout

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor Support

Self-paced learning with 12-month access
Approx. 12–14 hours to complete
Price: £847.00 + VAT

A flexible online learning experience ideal for independent learners wanting to study at their own pace. Includes exam voucher, progress tracking, multimedia lessons, and personalised DrTutor support throughout your study period.

Live Virtual Classroom – Instructor-Led

Real-time online training delivered by certified ILX instructors
Interactive sessions, group exercises, and exam preparation
Typical duration: 3 days (6–7 hours per day)
Price: £2,006.25 + VAT

Designed for learners who benefit from live teaching, expert guidance, and collaborative activities in a structured format, without the need to travel.

Classroom Training (In-Person)

Delivered at selected training centres
Immersive, instructor-led learning with practical workshops
Typical duration: 3 days
Price: £2,885.00 + VAT

Ideal for teams or individuals seeking a fully immersive learning experience with direct interaction, peer discussions, and hands-on exercises.

The ITIL® 4 Managing Professional Bundle is a comprehensive and strategically designed learning path that equips IT professionals and managers with the advanced skills and knowledge required to lead and optimise IT-enabled services in modern organisations. This bundle delivers five globally recognised ITIL® 4 certifications, providing learners with both technical and strategic capabilities to manage complex service environments, drive digital transformation, and deliver measurable business value. Participants will gain a deep understanding of ITIL® 4 concepts, including the service value system, the service value chain, and the guiding principles that underpin effective IT service management.

The programme covers essential areas such as service creation and support, stakeholder engagement, high-velocity IT, and the planning, directing, and improvement of organisational practices. Learners will develop the ability to align IT initiatives with business strategy, manage risk and compliance effectively, foster continual improvement, and drive innovation across digital services. Scenario-based exercises and interactive simulations mirror real-world decision-making challenges to ensure practical application of skills.

This learning path enhances individual expertise while delivering tangible organisational impact. IT professionals will gain the confidence and authority to lead IT-enabled transformations, optimise operational efficiency, and enhance customer experiences. It is especially valuable for IT managers, service delivery leads, digital transformation leaders, and aspiring senior executives who aim to implement a structured, value-driven approach to IT service management. Completion of this bundle demonstrates mastery of ITIL® 4 best practices, positions learners as strategic leaders within their organisations, and supports career progression in an increasingly competitive and digitally-driven business landscape.

What’s Included

• ITIL® 4 Foundation accredited eLearning and exam
• ITIL® 4 Create, Deliver & Support accredited eLearning and exam
• ITIL® 4 Drive Stakeholder Value accredited eLearning and exam
• ITIL® 4 High Velocity IT accredited eLearning and exam
• ITIL® 4 Direct, Plan & Improve accredited eLearning and exam
• Official digital manuals for all five certifications covered by this learning path
• Full DrTutor learner support throughout the programme
• Scenario-based exercises for real-world application
• Exam preparation resources to maximise learner success
• Optional extras available at checkout, including Take2 exam insurance

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support
Self-paced, 56 hours, 12-month licence, with all exams included. Price: £3,126 + VAT or £260.50 + VAT per month.

The Management of Portfolios (MoP®) Practitioner course builds on the Foundation level and equips professionals with the practical skills to apply MoP principles, practices and techniques within a real organisational environment. Designed for portfolio managers, programme managers, project managers, PMO leaders and strategic decision-makers, this course focuses on turning strategy into successful delivery by aligning investment, resources and change initiatives with organisational priorities.

This training provides a comprehensive, applied understanding of how to implement portfolio management to optimise value, improve decision-making, enhance risk control and strengthen organisational governance. You will learn how to use MoP guidance to evaluate business cases, prioritise initiatives, balance capacity, manage interdependencies and ensure consistent oversight of change portfolios.

The course includes realistic scenarios, exercises and practical application of MoP tools, giving you the confidence to use MoP methods in your own organisation. You will explore portfolio definitions, delivery cycles, governance structures, organisational energy, stakeholder engagement and best-practice approaches for creating a sustainable portfolio management framework.

Completing this course prepares you for the MoP® Practitioner exam and provides the practical insight required to support executives, boards and PMOs in shaping a balanced, strategically aligned and value-driven change portfolio.

What’s Included

Accredited MoP® Practitioner training
Official MoP® Practitioner exam
Portfolio management scenarios and practical exercises
Exam preparation and sample papers
MoP® Practitioner digital course materials
Tutor support from ILX-accredited instructors
Certificate upon passing the Practitioner exam

Delivery Options & Pricing

There is no eLearning option for MoP Practitioner. Training is delivered exclusively by ILX-accredited tutors in Virtual Classroom or In-Person formats.

Live Virtual Classroom – Delivered by ILX Tutors – From £1,143.75

Real-time instructor-led training
Interactive discussions and scenario-based learning
Exam preparation included
Digital course materials provided
Ideal for remote learners who need structured support

In-Person Classroom / On-Site – ILX Accredited – From £1,542.75

Face-to-face training with ILX practitioners
Group exercises, case-study applications and facilitated workshops
Full MoP course pack and exam preparation
Suitable for organisations wanting on-site or team-based delivery

All options fully prepare you for the MoP® Practitioner certification exam.

The Certified Business Analysis Professional (CBAP®) certification is one of the most prestigious and globally recognised credentials for senior business analysis professionals. Issued by the International Institute of Business Analysis (IIBA®), CBAP® validates advanced knowledge, extensive practical experience, and professional competence in business analysis practices aligned to the BABOK® Guide Version 3.

This course is designed for experienced Business Analysts and professionals working in senior, strategic, or leadership roles who are responsible for identifying complex business needs, defining high-value requirements, and delivering solutions that drive measurable organisational outcomes. It provides in-depth coverage of the six BABOK® knowledge areas, enabling learners to apply structured, best-practice approaches to requirements management, stakeholder engagement, solution evaluation, and business value delivery.

Through a combination of expert-led content, real-world case studies, and practical examples, this CBAP® training strengthens your ability to operate confidently at an enterprise level. You will deepen your understanding of how business analysis supports strategy, governance, change initiatives, and continuous improvement across a wide range of industries, including finance, technology, public sector, healthcare, and professional services.

Completing this course supports progression into senior business analysis roles and prepares you for the CBAP® certification exam, helping you demonstrate credibility, leadership capability, and strategic insight. CBAP®-qualified professionals are highly sought after and typically trusted with complex initiatives, cross-functional programmes, and decision-making responsibilities that directly influence organisational success.

What’s Included

• Certified Business Analysis Professional (CBAP®) eLearning course
• Approximately 14 hours of structured online study
• 12-month self-paced eLearning licence
• Coverage of all six BABOK® Guide Version 3 knowledge areas
• 50 industry-recognised business analysis tools and techniques
• 11 real-world business case studies
• Three full CBAP simulation test papers for self-assessment

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support
This self-paced eLearning course allows learners to study flexibly over a 12-month period. The programme is aligned to IIBA standards and supports experienced professionals preparing for the CBAP exam. Ongoing academic support is provided through ILX and DrTutor.
Price: £450.00 + VAT
Monthly option: £37.50 + VAT per month (subject to finance availability)

The Business Analysis Applied Business Architecture course is a three-day live virtual classroom programme designed to equip professionals with practical skills in business architecture, bridging strategy and operational execution to align organisational goals. Delivered exclusively by ILX, this course is endorsed by the International Institute of Business Analysis™ (IIBA®) and provides 24 PD Hours/CDUs, making it suitable for career advancement in enterprise and strategic architecture roles.

This immersive course focuses on the application of business architecture frameworks and techniques to translate organisational strategy into operational capability. Participants will learn how to create business motivation models, business capability models, and business model canvases, and use capability-based planning to shape and operationalise strategy effectively. By exploring stakeholder engagement, value mapping, and strategic analysis, learners develop a comprehensive understanding of how business architecture can drive organisational performance and support transformative change.

Through storytelling, visualisations, and hands-on case study exercises, participants gain practical experience in applying business architecture concepts to real-world scenarios. The course emphasises critical thinking, design thinking, and architectural thinking, allowing professionals to present strategic recommendations confidently to executive audiences and support the successful delivery of organisational change initiatives.

This course is highly suitable for CXOs, strategists, planners, department heads, chief architects, enterprise architects, program architects, program managers, and change managers seeking to strengthen their expertise in aligning strategy with execution. Participants will leave with actionable skills to implement business architecture frameworks, optimise value delivery, and provide strategic advice that drives measurable business outcomes.

What’s Included

• Three days of instructor-led training delivered in a live virtual classroom environment.
• Comprehensive course materials covering all concepts, techniques, and exercises.
• Access to practical case studies for applied learning.

Delivery Options & Pricing

Live Virtual Classroom – Delivered by ILX
This immersive learning experience is delivered entirely online, providing the interaction and guidance of an in-person classroom without the need for travel.
Price: £2,990.00 + VAT
Monthly option: £249.17 + VAT per month, subject to finance availability

The APMG International Change Management Practitioner course is an advanced, globally recognised certification that equips professionals with the skills and knowledge required to lead and implement organisational change effectively. Building on foundational change management principles, this Practitioner course focuses on the practical application of structured methodologies, helping change leaders, managers, and organisational development professionals drive successful transformation initiatives.

This course is designed for individuals responsible for delivering organisational change programmes, including Change Managers, Project Managers, Programme Managers, Portfolio Managers, and other change support staff. Participants will learn how to identify the learning needs of individuals, provide feedback that supports progress, and use coaching techniques to guide leaders at all levels. The course also emphasises conflict resolution, sustaining change, embedding new behaviours, and facilitating collaboration across teams.

Throughout the course, learners will gain hands-on experience in applying change management principles to real-world scenarios. By the end of the programme, participants will be able to establish a clear framework for implementing change, manage stakeholder expectations, address resistance, and ensure the benefits of change are realised long-term. This comprehensive training enables professionals to strengthen organisational capability, foster a culture of continuous improvement, and become highly effective change leaders.

What’s Included

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support
Self-paced, accredited online training with a 12-month licence, allowing learners to study flexibly and access practical exercises and case studies aligned with the Practitioner exam.
Price: £1040.00 + VAT
Monthly option: £86.67 + VAT per month (subject to finance availability)

Live Virtual Classroom – Delivered by ILX with DrTutor support
Two-day immersive training delivered online with interactive workshops, practical exercises, and live tutor guidance.
Price: £2020.00 + VAT

Classroom – Delivered by ILX with DrTutor support
Two-day in-person immersive accredited training, combining lectures, group work, and scenario-based exercises.
Price: £2130.00 + VAT

The Agile Scrum Foundation course provides a structured and practical introduction to two of the most widely adopted delivery approaches in modern organisations: Agile methodologies and the Scrum framework. Designed for project teams, IT professionals, business analysts, product specialists and anyone working in fast-moving environments, this course explains how Agile and Scrum drive speed, collaboration and adaptive delivery across all industries. 

You will learn the core values and principles of Agile, how iterative planning improves responsiveness, and how Scrum provides a clear, lightweight structure for delivering value through defined roles, ceremonies and artefacts. Using scenario-based explanations, examples and practical walkthroughs of the full Sprint lifecycle, this course shows not only what Agile and Scrum are, but how they work in real project environments to improve productivity, transparency and customer outcomes. 

By the end of the course, you will be fully prepared to sit the Agile Scrum Foundation exam, equipped with the knowledge, terminology and confidence to contribute effectively to Agile teams and support Scrum-based delivery within your organisation.

What’s Included

Agile Scrum Foundation accredited training
Agile Scrum Foundation certification exam
Simulation exam papers for self-assessment
12-month access to the full online course
Self-paced digital learning – approx. 3 hours total study
Comprehensive Agile and Scrum reference materials
Progress tracking and knowledge checks
Mobile and desktop-friendly learning environment
Full support from drtutor learning team

Delivery Options & Pricing

eLearning / Online Self-Paced – Delivered by drtutor
Self-paced online learning with 12 months’ access, full digital content, interactive modules, practice questions and exam preparation tools.
From £315.00 + VAT
(Was £650.00)

There is no ILX virtual classroom or in-person option for this course. Agile Scrum Foundation is delivered exclusively online.

The Agile Business Consortium Scrum Essentials course provides a comprehensive introduction to Agile principles and Scrum practices, designed for professionals seeking to develop practical skills to work effectively within a Scrum team. This accredited programme equips learners with the knowledge to understand Scrum roles, events, artifacts, and core principles, allowing them to contribute confidently to Agile projects. Participants will explore real-world scenarios, gaining the ability to apply Scrum pillars and empirical product planning techniques while collaborating effectively with stakeholders. Upon completion, learners will have a solid foundation in Scrum, enabling them to manage sprints, refine backlogs, and support continuous improvement initiatives. The course is suitable for individuals entering Scrum roles, those supporting Agile projects, or anyone aiming to enhance their organisation’s Agile capability. Certification validates practical knowledge and demonstrates the ability to apply Scrum methodology in professional environments, enhancing career prospects and providing a strong starting point for further Agile and Scrum qualifications.

What’s Included

• Accredited Scrum Essentials training
• Scrum Essentials exam
• Scrum Essentials official manual
• Tutor support
• Optional Pass Protect exam insurance
• Optional extras available at checkout

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support
Self-paced, 12-month licence, approx 10 hours, with exam included. Price: £698 + VAT or £58.17 + VAT/Month

Live Virtual Classroom – Delivered by ILX
Interactive online instructor-led sessions with exercises, 1 day, scenario discussions, and exam preparation guidance. Exam included. Price: as published by ILX

Classroom – Delivered by ILX
In-person instructor-led training with workshops, 1 day, scenario-based exercises, and exam preparation guidance. Exam included. Price: as published by ILX.

The Agile Business Consortium Scrum Master course equips participants with comprehensive knowledge and practical skills to lead Agile teams effectively within the Scrum framework. Designed for individuals who wish to excel in project delivery and team facilitation, this course highlights the strategic value of Scrum Masters in modern organisations. Participants will learn to guide teams through iterative development cycles, align project outcomes with organisational goals, and foster a collaborative environment that maximises productivity and business value. Beyond theoretical understanding, learners develop actionable leadership skills to coach, mentor, and remove impediments, ensuring consistent delivery of high-quality products. By achieving Scrum Master certification, participants demonstrate their ability to apply Agile principles and Scrum methodologies across diverse industries, driving measurable improvements in project execution, operational efficiency, and stakeholder satisfaction. This certification also positions professionals to take on leadership roles, influence organisational change, and contribute to the adoption of Agile practices at scale.

What’s Included

• Accredited Scrum Master training
• Scrum Master exam
• Tutor support
• Further optional extras, including Pass Protect exam insurance

Delivery Options & Pricing

eLearning – Delivered by ILX with DrTutor support
Self-paced, 12 hours, 12-month licence, with exam included. Price: £703 + VAT or £58.58 + VAT/Month

Live Virtual Classroom – Delivered by ILX
Interactive online instructor-led sessions with exercises, two days, scenario discussions, and exam preparation guidance. Exam included. Price: £2055 + VAT

Classroom – Delivered by ILX
In-person instructor-led training with workshops, two days, scenario-based exercises, and exam preparation guidance. Exam included. Price: £2165 + VAT

التواصل اللفظي: سيتعلم المشاركون أهمية التواصل اللفظي الواضح والموجز. سيستكشفون تقنيات التحدث بثقة، والتعبير عن الأفكار بشكل فعال، والتواصل مع جمهورهم. بالإضافة إلى ذلك، سيكتسب المشاركون نظرة ثاقبة حول كيفية تجنب أخطاء الاتصال الشائعة مثل التحدث بسرعة كبيرة، واستخدام المصطلحات الفنية أو المصطلحات الفنية، والفشل في الاستماع بنشاط.

يعد التواصل غير اللفظي أيضًا أمرًا بالغ الأهمية للتواصل الفعال كقائد. في هذه الدورة، ستتعلم كيفية إدراك الإشارات غير اللفظية الخاصة بك وقراءة الإشارات غير اللفظية للآخرين. ستتعلم كيفية الحفاظ على التواصل البصري، واستخدام لغة الجسد الإيجابية، وتنويع نبرة صوتك، وإظهار التعاطف، والوعي بالاختلافات الثقافية في التواصل غير اللفظي.

الاستماع النشط هو عنصر حاسم آخر للتواصل والقيادة الفعالة. ستعلمك هذه الدورة كيفية الاستماع بنشاط إلى أعضاء فريقك، وتركيز انتباهك على المتحدث، واستخدام لغة الجسد الإيجابية، وإعادة صياغة الكلام، وطرح الأسئلة المفتوحة، وتجنب المقاطعة، وتلخيص المحادثة.

In this course we will be covering an overview of business plans for new and existing companies.

Introduction 

There are many different types of company, different sizes, those that are new and those that are existing.

When a business idea is first thought of, the initiator does not often think about the process of making that idea become a reality.

They often think in terms of success and profit but for new business ideas, it is essential that there is a business plan in place to assist with start-up.

A sound business plan can assist with many aspects of new business introduction, providing a written strategy to take the business idea forward.

ستنظر في هذه الدورة في عملية صنع القرار والتفويض وكيف يمكن تحسين هذه المهارات لمساعدتك في أن تصبح قائدًا عظيمًا. سوف تتعرف على أنواع مختلفة من القرارات التي يمكن اتخاذها وإيجابيات وسلبيات التفويض.

تطوير المهارات القيادية

سننظر في كيفية تطوير تلك المهارات في هذه الجلسة من خلال التركيز على اتخاذ القرار والتفويض.

تخيل أنك بدأت مشروعك التجاري الخاص، لديك كل شيء في مكانه، التمويل والمباني والمنتج. لقد قمت بالإعلان عن عملك وأنت جاهز لبدء التداول. لقد حصلت على أفضل الموردين لمنتجك. لقد قمت بتعيين وتعيين أفضل الموظفين للعمل في مشروعك التجاري، ولكن هل لديك المهارات اللازمة لقيادة الموظفين؟

باعتبارك رائد أعمال، سوف تريد الأفضل لعملك، ولكن من المهم مراقبة جميع جوانب العمل، بما في ذلك الموظفين. قد يكون الأمر صعبًا على رواد الأعمال، الذين يكونون في بعض الأحيان منشغلين جدًا بفكرتهم الرائعة لدرجة أنهم يعتقدون أن الناس سيتبعونهم تلقائيًا. لتحويل رؤيتك إلى شركة ناجحة، يجب على رواد الأعمال أن يكونوا قادة للناس.

Our instructors cover a comprehensive range of topics including identifying applicable standards, preparing elicitation plans, stakeholder identification, gathering and analyzing requirements, prioritization techniques, use case creation, documentation, and managing change requests. Learn how to secure approval for project requirements and maintain alignment amidst evolving project scopes.

Enhance your proficiency in managing project requirements with practical skills and insights that enable you to deliver successful projects aligned with organizational objectives. Gain the expertise needed to manage complexities, foster stakeholder collaboration, and achieve project success through effective requirements management.

تعد هذه الدورة مقدمة لمراقبة الأعمال عند بدء عمل تجاري جديد.

مقدمة

• باعتبارك رائد أعمال يبدأ مشروعًا تجاريًا جديدًا، فأنت بحاجة إلى متابعة أموالك واتخاذ الإجراءات التصحيحية عند الضرورة.

• من خلال الفشل في تقديم نظام الضوابط المالية المناسب، يمكن أن يتسبب ذلك في فشل العديد من الشركات الصغيرة. ومن خلال الفشل في مراقبة الأرقام، يفقدون السيطرة على الأعمال.

• مع وجود العديد من الأرقام التي يجب عليك متابعتها، ما هي أهمها؟

Introduction

• Organisations are structured in a variety of ways, dependant on their objectives and culture. The structure of an organisation will determine the manner in which it operates and its performance. 

• Structure allows the responsibilities for different functions and processes to be clearly allocated to different departments and employees. The wrong organisational structure will hinder the success of the business. 

• Organisational structures should aim to maximize the efficiency and success of the organisation. An effective organisational structure will facilitate working relationships between various sections of the organisation. It will retain order and command whilst promoting flexibility and creativity.

ستتعرف في هذه الدورة على التمويل والتوظيف والتدريب (التعلم والتطوير) داخل الأعمال التجارية والشركة. ستغطي هذه الدورة مجموعة من المواضيع التي ستساعدك عند بدء مشروع تجاري، بدءًا من تكاليف البدء وكيفية توظيف الموظفين المناسبين.

مقدمة

قبل البدء في أي عمل تجاري جديد، يجب أن يكون لدى رائد الأعمال فهم قوي لتمويل الشركات الناشئة ومن أين سيأتي. سيكون هناك العديد من العوامل التي يجب مراعاتها قبل الشروع في خطتهم. إنهم بحاجة إلى تحديد مقدار الأموال التي سيحتاجونها للمضي قدمًا بمشروعهم ومصدر تلك الأموال.

إذا كنت ستبدأ مشروعًا تجاريًا للتعلم الرقمي، فما مقدار المال الذي تعتقد أنك ستحتاجه من أجل ذلك؟

أول 3-6 أشهر ؟ أو أول 6-12 شهرًا؟!

أود أن أقترح عليك البحث على الإنترنت لمعرفة تكلفة هذه الأشياء والمبلغ الذي تعتقد أنك قد تحتاجه لمدة 3 أشهر من الإمدادات.

In this course you will learn about different business types, from micro businesses to start-ups and existing businesses. You will also look into the advantages and disadvantages of each of these types of business.

Introduction

Due to the economic climate over the past few years, it has changed the shape and nature of how businesses are set up and sustained.

With the move away from traditional high street businesses to more internet based businesses, organisations that used to employ hundreds of people can now be staffed with less people but still provide the same level of service.

There are still large business organisations, and these also have a valid place in the business world. You are going to look at different sizes of business and how they operate.

Our instructors cover a range of assessments including the Myers-Briggs Type Indicator, DiSC personality profile, StrengthsFinder, and emotional intelligence assessments. Additionally, you'll delve into models such as the Tuckman Team-Development Model, situational project leadership, and strategies for managing project change and transitions. Learn how to apply these tools to effectively manage team dynamics, promote collaboration, and create an environment conducive to team success.

Enhance your ability to manage and lead project teams effectively by leveraging these tools and methodologies to cultivate a cohesive and high-performing team environment. Gain practical skills that will enable you to navigate team dynamics with confidence and achieve project success.

ستبدأ في هذه الدورة في تطوير مهاراتك القيادية من خلال النظر في التفاوض وتحديد الأولويات. سوف تتعلم كيفية استخدام هذه المهارات وتطويرها لمساعدتك في أن تصبح قائدًا عظيمًا في مكان العمل وداخل عملك.

تطوير المهارات القيادية

من المهم جدًا أن يعرف القادة الأنواع المختلفة للقيادة، وسننظر في كيفية تطوير تلك المهارات في هذه الجلسة من خلال التركيز على التفاوض وتحديد الأولويات.

تخيل أنك بدأت مشروعك التجاري الخاص، لديك كل شيء في مكانه، التمويل والمباني والمنتج. لقد قمت بالإعلان عن عملك وأنت جاهز لبدء التداول. لقد حصلت على أفضل الموردين لمنتجك. لقد قمت بتعيين وتعيين أفضل الموظفين للعمل في مشروعك التجاري، ولكن هل لديك المهارات اللازمة لقيادة الموظفين؟

باعتبارك رائد أعمال، سوف تريد الأفضل لعملك، ولكن من المهم مراقبة جميع جوانب العمل، بما في ذلك الموظفين. قد يكون الأمر صعبًا على رواد الأعمال، الذين ينشغلون أحيانًا بفكرتهم الرائعة لدرجة أنهم يعتقدون أن الناس سيتبعونهم تلقائيًا. لتحويل رؤيتك إلى شركة ناجحة، يجب على رواد الأعمال أن يكونوا قادة للناس.

تعرف على التسويق والدور الذي يمكن أن يلعبه داخل الأعمال التجارية والأساليب المختلفة المستخدمة. بالإضافة إلى ذلك، سوف تبحث في الغرض من التسويق والعناصر السبعة

مقدمة

يدور التسويق حول محاولة إرضاء العملاء حتى يعودوا ويقوموا بمزيد من عمليات الشراء. إنها عملية الإدارة التي تتضمن معرفة ما يريده المستهلكون وتلبية متطلبات المستهلك بشكل مربح.

يمكن القيام بذلك بعدة طرق، مثل إجراء بحث لمعرفة المنتجات التي يريدها العملاء أو البحث عن المنتجات وتطويرها للسوق. من المهم أيضًا أن تقرر الشركة التغليف المناسب للمنتجات، بالإضافة إلى تحديد مكان بيع المنتجات.

من المهم جدًا أن تقوم المنظمة بتحديد سعر مناسب للمنتجات حتى يتم تحقيق الربح ويتم الإعلان عنها والترويج لها وبيعها بشكل فعال.

ستتعرف في هذه الدورة على المتطلبات عند اختيار مقر العمل مثل التكلفة والمخزون والمعدات والآلات.

مقدمة

• تتضمن فكرة العمل العديد من الأجزاء التي يجب تجميعها معًا لإنجاحها. سيكون المالك أو رجل الأعمال قد بحث في كل مجال من مجالات العمل للبدء به ووضع كل شيء في مكانه الصحيح.
• بغض النظر عن مقدار البحث الذي تم إجراؤه، فمن الضروري أن يفهم المبادر الموارد المطلوبة لإنجاح الفكرة. يمكن أن تكون المباني حيوية لنجاح المنظمة وتجعل الموظفين يشعرون بالأمان والأمان.
• يحتاج العمل إلى العديد من العناصر حتى يعمل بنجاح.
• بمجرد التفكير في فكرة العمل، فإنها تحتاج إلى خطة للموارد اللازمة لجعل هذه الفكرة تعمل كعمل تجاري قابل للحياة. قد يكون من الصعب التخطيط ووضع المواد والمعدات المناسبة لبدء العمل. خاصة عندما يجب على صاحب العمل تقدير المستويات في البداية.
• غالبًا ما يكون الأمر مجرد تخمين بشأن مقدار المخزون والأشياء المتنوعة التي ستحتاجها الأعمال الجديدة.

مقدمة

تشتمل القيادة على العديد من المهارات والصفات المتنوعة، وبالنسبة للعديد من الأشخاص لا تأتي هذه الأمور بشكل طبيعي، فنحن نشارك في المواقف القيادية. في بعض الحالات، قد يقودنا آخرون مثل آبائنا أو إخوتنا الأكبر سنًا أو أقراننا. بينما في مواقف أخرى قد نقوم بالقيادة.

يمكن تعريف القيادة بأنها القدرة على ممارسة التأثير على الآخرين. نفس الوضع موجود مع رواد الأعمال - على الرغم من أن تركيزهم ينصب على الحصول على الأفضل من الموظفين، إلا أنه يجب عليهم العمل مع الموظفين للحصول على أفضل النتائج.

فكر في أي موقف كنت فيه قائداً. ماذا كنت جيدة في؟ ما الذي لم تكن جيدًا فيه؟ إذا لم تكن قائدًا من قبل، ففكر في شخص أصبح كذلك.

In this course you will learn about trends and ideas and how you can work with these trends to benefit your business and which ones can affect your business. You will also know how to generate ideas and business ideas.

Introduction 

A trend can be defined as “a general direction in which something is developing or changing”. Many changes have occurred in the world that have had a direct effect on our buying habits. We are now more aware of how our products are manufactured and sourced and this shapes how business is done. The composition of the traditional household has changed, which ultimately affects our buying patterns.

There are four main types of trend

1. Technology trends
2. Environmental trends
3. Ethical trends
4. Social trends

You will learn 

1. Trends which affect business
2. Recognising business trends
3. Generating ideas
4. Business ideas
5. Business influences

The course explores the scope and application of MAR, including the definition of market abuse and the types of behavior that constitute market manipulation and insider trading. Participants will learn about the FCA's role in enforcing MAR, including the regulatory framework, supervisory practices, and enforcement mechanisms.

The course covers key aspects of MAR such as the requirements for disclosure of inside information, the prohibition of market manipulation, and the obligations for issuers and firms. It also delves into the compliance measures and reporting requirements necessary to adhere to MAR.

Through a combination of theoretical insights and practical examples, including case studies of market abuse incidents, participants will gain a thorough understanding of how MAR is applied in practice and how firms can ensure they are compliant. The course also addresses the penalties and sanctions that may be imposed for MAR violations and the procedures for challenging enforcement actions.

By the end of the course, participants will be equipped with the knowledge needed to navigate MAR effectively, understand the regulatory expectations, and implement robust compliance frameworks to prevent market abuse.

Through interactive case studies and real-world examples, attendees will learn how to implement and maintain effective AML policies and procedures. The course also covers the role of compliance officers and senior managers in ensuring their firms meet FCA requirements for financial crime prevention. Upon completion, participants will be well-prepared to safeguard their organizations against financial crime and remain compliant with the FCA’s regulatory expectations.

This course is ideal for compliance officers, risk managers, AML specialists, and legal professionals in financial services.

The "Best Practices for FCA Compliance Using AI and Technology" course focuses on leveraging artificial intelligence (AI) and technology to enhance compliance with Financial Conduct Authority (FCA) regulations while minimizing the risk of penalties. This course provides practical strategies for integrating advanced technologies into compliance processes to ensure adherence to regulatory requirements and improve operational efficiency.

Participants will learn about the FCA’s expectations for using technology in compliance management, including how to use AI for monitoring and reporting, automating compliance tasks, and improving data accuracy. The course covers best practices for implementing technology solutions that align with FCA regulations, including risk management tools, automated reporting systems, and AI-driven analytics.

The course also addresses common pitfalls and challenges in adopting new technologies and offers guidance on avoiding penalties through effective implementation and oversight. Participants will explore case studies of successful technology integration in compliance programs and gain insights into maintaining regulatory standards while leveraging technological innovations.

By the end of the course, participants will have a clear understanding of how to use AI and technology to enhance FCA compliance, mitigate risks, and avoid regulatory penalties.

The "FCA Supervision and Enforcement" course offers a detailed exploration of the Financial Conduct Authority's (FCA) frameworks and strategies for supervising and enforcing regulatory compliance within the financial services industry. It is designed to provide participants with an in-depth understanding of how the FCA monitors firms' adherence to regulatory standards, manages risks, and takes enforcement actions when necessary.

The course covers the FCA’s approach to supervision, including its risk-based methodology, which focuses on identifying and mitigating potential risks to consumers and the financial market. Participants will learn about the different supervisory tools and techniques employed by the FCA, including routine inspections, thematic reviews, and data analysis.

In addition, the course delves into the enforcement process, highlighting how the FCA investigates breaches of regulations, determines appropriate sanctions, and implements corrective measures. Key topics include the regulatory framework that governs supervision and enforcement, the types of enforcement actions that can be taken, and the principles behind penalty determinations.

Through case studies and real-world examples, learners will gain insights into the practical application of FCA supervision and enforcement strategies. The course also covers the processes for challenging FCA decisions and the mechanisms available for appeal or review.

By the end of the course, participants will have a thorough understanding of the FCA’s role in maintaining market integrity and consumer protection, as well as the skills needed to navigate the regulatory landscape effectively.

This course provides an in-depth exploration of strategic leadership, focusing on the skills and qualities necessary to guide organizations toward long-term success. Students will learn to develop a strategic vision, inspire and motivate teams, and cultivate the key traits of successful teams. The course covers:

Strategic Leadership Defined

Understanding what strategic leadership is and how it differs from other leadership styles such as transactional and transformational leadership.

Key Qualities and Skills

Emphasizing critical and strategic thinking, effective communication, and inspirational motivation. Students will learn how to analyze situations objectively, make informed decisions, and anticipate future trends.

Developing a Strategic Vision and Plan 

Techniques for setting clear, measurable goals, communicating effectively with teams, identifying key initiatives, and adapting plans as needed.

Cultivating Successful Teams

Strategies for establishing clear roles and responsibilities, providing necessary support and resources, and fostering a positive and collaborative team culture.

Sustaining Success and Continuous Improvement

 Methods for monitoring and evaluating progress, celebrating successes, fostering a culture of learning and growth, and responding to new challenges and opportunities.

Maintaining Focus and Momentum Amid Change

Approaches to maintaining adaptability and resilience, staying informed about industry trends, and regularly reassessing priorities to keep the organization aligned with long-term goals.

Through a combination of lectures, case studies, and practical exercises, students will gain the tools and insights needed to become effective strategic leaders capable of steering their organizations through complex and changing environments.

Introduction

Interview questions and styles will change for every interview you go to.  Some will be formal and some may be a little more relaxed. However, there are questions that are commonly asked at many interviews.

It is worth while taking the time to look at a range of questions you might be asked, by thinking about them beforehand it will give you more confidence on the day of your interview.

·       To see whether you will fit in with the working environment and the staff.

The best way to tackle an interview is by being prepared. This course will cover ways to prepare for a successful outcome.

Introduction

If you are invited to an interview you should spend some time researching the organisation; this will give you confidence if you are asked any questions on what they do.

·       You could telephone and ask for an information pack if this is relevant

You will learn 

1. Researching the organisation
2. Planning your journey
3. Creating the right image

ستتعرف في هذه الدورة على يوم المقابلة، وأحسنت إذا كنت قد وصلت إلى يوم المقابلة. ستساعد هذه الجلسة المليئة بالتلميحات والنصائح في جعل التجربة برمتها أقل إرهاقًا.

مقابلات العمل مرهقة وغير عصبية. للحد من هذا التوتر والقلق من المهم أن تشعر بالاستعداد. يتراوح الإعداد من ممارسة العرض التقديمي الخاص بك إلى التأكد من أنك تأكل وتشرب بشكل مناسب.

في يوم المقابلة، حاول أن تكون مسترخيًا ومستعدًا. سنستكشف خلال هذه الجلسة طرقًا لضمان إجراء مقابلة سلسة.

In this course you will learn about the hidden job market and how to make it work for your in your job search. This course is suitable for everyone.

Introduction

The term “hidden job market” is used to describe jobs that aren't posted online or advertised. Employers could choose to refrain from posting jobs for various reasons. For example, they might not have the money to advertise or they may wish to attract candidates through contacts in their sector.

Despite being described as hidden, it is still possible to find out about these jobs. Many opportunities are discovered through networking with others rather than traditional recruitment methods.

You will learn 

1. Understand what the hidden job market is
2. Know how to access the hidden job market
3. Know how the hidden job market can work for you

In this course you will learn about what an online job board is and how it can be useful to you in your job hunt. This course is suitable for everyone.

Introduction

A job board is a website that deals specifically with employment or careers. You might have heard them called job sites, job portals, job websites or employment websites. Employers can publish job offers when they have a position that needs to be filled. Jobseekers can search these sites to find a job that is being advertised and apply for it.

An online version of circling job adverts in newspapers, job boards can be an excellent job-hunting tool. From huge national job boards to niche job boards run by industry publications, job boards can help you reach thousands of employers and recruiters.

Good employee management is linked to lower staff turnover, higher productivity and business success.

Effective managers know how to motivate and communicate with their employees. They also understand their legal obligations and promptly deal with any problems that arise in the workplace.

Communicating with your employees is a significant part of your role as a manager. Clear communication can help employees understand their duties and your expectations. Motivated employees are essential to the success of a business. There are a number of legal obligations that you need to comply with as a manager or employer.

Problems relating to employees can be complex. You need strong communication and interpersonal skills to identify, discuss and resolve the issue.

This course will help you develop your management skills in each of these key areas, so you can build a high performing team and help your business achieve its goals.

This course includes the following resources which you can download

• Employer’s Guide to Resolving Workplace Issues
• Fair Work Ombudsman Best Practice Guides
• Create A Business Vision (Queensland Government)

Workplace flexibility means employers and employees making arrangements that suit them. This helps employees maintain their work/life balance and can improve business productivity and efficiency.

There are many types of flexible working arrangements. They may involve changes to when, where or how work is done. They may be temporary, ongoing or for a fixed period.

This course will help you to understand why flexible working arrangements can be good for your business. It outlines your legal obligations and shows you how to negotiate and manage flexibility so that it works for you and your employees.

There are many examples of flexible working scheduled roles, some cases include:

• Giving employees the ability to design their own rosters with remote access through rostering and shift-swapping applications
• Flexible start and finish times
• Combining and sharing roles, for example: four days in an operational role and one day in a role that allows for remote working.

This course includes links to the following resources 

Workplace Flexibility Poster
Template Flexibility Request/Response
Best Practice Guide - Flexible Work Arrangements
Best Practice Guide - Use Of Individual Flexibility Agreements
Guide For Developing A Business Case For Flexibility (Wgea)
Manager Flexibility Toolkit (Wgea)
Developing A Flexible Working Arrangements Policy (Wgea)

This course provides general guidance on workplace laws for Franchisors.

As a Franchisor, it is essential to have an understanding of what actions you can take to encourage compliance in your network to help protect and manage your business.

Starting a new job can be an exciting time. It can also be a little nerve-wracking.
All employees in the national workplace relations system are protected by certain legal rights.They cover things like:
the hours you work
the pay you get
the breaks and leave you can take
the way you’re treated at work.
It’s unlawful for your employer to give you less than your minimum rights – even if you have signed an employment contract which agrees to less.

This short course will assist you to get off to the best possible start at work. It will help you understand:

what your rights are
what questions to ask
the types of behaviour expected in the workplace.
This course will provide you general guidance about starting a new job. For specific advice and assistance contact the Fair Work Ombudsman or your union.

There are many reasons why employee underperformance occurs. Common reasons include: lack of understanding about what is expected, or lack of feedback on performance, lack of knowledge or skills required to do the job, lack of personal motivation or confidence, low morale in the workplace, interpersonal differences, or cultural misunderstandings, personal issues such as family stress, health issues or problems with drugs or alcohol.

Links And Resources: 

You will provided with toolkit gives you resources and links to help you manage performance in your workplace, there are 12 resources which you can download.

• Checklist for implementing a performance system
• Performance agreement template
• Performance review discussion plan template
• Managing underperformance – the initial steps checklist
• Managing underperformance – the formal steps checklist
• Performance improvement plan template
• Underperformance meeting plan template
• Letter of first/second warning template
• Letter of final warning template
• Small Business Fair Dismissal Code and checklist
• Termination of employment letter template
• Termination of employment letter template – serious misconduct.

يتمتع معظم المديرين بعلاقات جيدة في العمل. ومع ذلك، حتى في أفضل أماكن العمل، يمكن أن تحدث خلافات. عندما يحدث هذا، فمن الأفضل معالجة المشكلة مبكرًا والتحدث عنها مع مديرك أو مشرفك.

ستساعد هذه الدورة المديرين على إعدادك لمحادثة صعبة في مكان العمل، وستقدم لك النصائح حول كيفية التعامل مع المحادثة بشكل جيد.

تذكر أنه إذا كان هناك خطأ ما، فإن معظم المديرين يفضلون حله بسرعة حتى يتمكن كل منكما من مواصلة العمل.

تتضمن هذه الدورة الأدلة والموارد التالية التي يمكنك تنزيلها. المحادثات الصعبة في مكان العمل - دورة المدير

خطوط إرشاد
لماذا لديك محادثة صعبة؟
كيفية الاستعداد لمحادثة صعبة
كيفية التعامل مع محادثة صعبة
إدارة عواطفك
بعد المحادثة
بعد أن غادرت مكان العمل

موارد
خطة المحادثة الخاصة بك
المحادثات الصعبة - الدليل الكامل.

أساسيات قابلية التوظيف - التكيف مع التغيير: ستفهم لماذا تعد القدرة على التكيف مع التغيير مهارة توظيف أساسية.

أساسيات قابلية التوظيف - التفكير النقدي والإبداعي: إن كونك مفكرًا نقديًا ومبدعًا أمر ضروري في مكان العمل اليوم. كما أنه أمر بالغ الأهمية لنجاح حياتك المهنية، بغض النظر عن مجالك أو منصبك. يبحث أصحاب العمل عن موظفين يمكنهم حل المشكلات بطريقة إبداعية للعثور على الإجابات الأفضل لكل من الموظفين والشركة.

نموذج التغيير - كيفية التغيير: يفكر المتعلمون في مواقفهم الخاصة تجاه التغيير ويدرجونها بالترتيب الذي قد يواجهونها به. وفي تمرين منفصل، قاموا بتحديد أولويات الإجراءات التي قد تتخذها المجموعة عندما تواجه التغيير في مكان العمل.

التعامل مع التغيير: سيتعرف المتعلم على طرق التعامل مع الضغوط المرتبطة بالتغيير.

Diversity refers to clear fact of human life, that there are many different kinds of people, the diversity meaning indicate to the existence of different characteristics in a work-place of people, the idea that this diversity drives cultural, economic, and social vitality and innovation. These characteristics makes workforce unique, such as our skills, behaviour and traits.

Organisations are required to implement diversity policies to inspire, respect and rise the workforce quality.

The Sterotypes: In this learning activity, the user will understand how believing in and using common stereotypes can get in the way of working together.

Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.

Workplace Ethics (Enforcing Rules) : This interactive study guide will help students to identify recommended processes for enforcing rules on a work team.

Ethics in the Workplace: Set 1: The learner will recognize unethical behavior in the workplace.

Ethics in the Workplace: Set 2: The learner will evaluate workplace scenarios and determine ethical behavior.

Ethics in a Manufacturing Environment: The learner will be able to accurately recognize the applicable ethical issues specific to the manufacturing environment. Most of these issues and outlined in codes of conduct in the general business and industry arena.

تركز هذه الدورة التدريبية عبر الإنترنت على تزويد المشرفين والمديرين وكبار القادة بالمهارات الأساسية لإدارة الفرق البعيدة بشكل فعال. سيتعلم المشاركون كيفية إنشاء فرق بعيدة، وتحديد توقعات واضحة، وتحسين استراتيجيات الاتصال، والحفاظ على الإنتاجية والتحفيز. إنه مصمم لأي شخص يدير فرقًا، سواء كانوا يعملون من المنزل، أو مكان عملهم المعتاد، أو عن بعد من مواقع مختلفة.

In this course, learn about the Equality Act 2010 and how it prevents discrimination. You will learn about different types of discrimination that can occur and how to challenge discrimination that you encounter.

Introduction

The Equality Act was created to bring together several pre-existing pieces of legislation that were designed to protect people from mistreatment. 

The purpose of the Equality Act is to ensure people are not discriminated against. It specifically protects against nine protected characteristics, which are things that all people will have some or all of. 

The Equality Act is key to upholding the British values of mutual tolerance and respect, as well as rule of law and individual liberty.

You will learn 

1. Understand the purpose of the Equality Act 2010
2. Understand the main types of discrimination
3. Know what the nine protected characteristics of the Equality Act 2010 are
4. Know the importance of challenging discrimination

In this course, learn what to do when British Values are not being followed. You will explore reporting crimes, contacting charities for support and campaigning for change.

Introduction 

British values underpin daily life in Britain, and when everyone follows them we can all enjoy productive, happy lives. However, you may come across situations where you encounter people who are not following the British values and it is causing problems for you or someone you know.

Other times you may come across people who are saying or doing things that you disagree with, because you believe them to be wrong or harmful.

This course covers some of the things you can do to tackle the problems that may arise in such situations, through methods such as reaching out to charities or government bodies, or through peaceful and productive activism.

You will learn 

1. Know what to do if you are the subject of discrimination or harassment
2. Understand how to report crime if you witness it
3. Know what activism is and what it can be used for
4. Understand the importance of respectful disagreement

In this course you will explore mutual respect and tolerance by examining the meaning of diversity and why it is important to modern Britain. You will look at why tolerance and respect is important to you and everyone else.

Introduction

Everyone is different, with a range of different beliefs and opinions that make us who we are. There are very few people in the world who will have identical ideas about everything, and that is part of what creates the richness and vibrance of global society.

Mutual respect and tolerance means understanding that we don’t all share the same beliefs and values. It also means allowing everyone to have their own ideas without trying to impose your thoughts onto anyone else. Being able to respect other people’s ideas is important in building honesty, trust, communication and compassion. 

You will learn 

1. Know what mutual respect and tolerance means
2. Understand some of the ways in which the UK is diverse
3. Know what immigration is and how it contributes to the diversity of the UK
4. Understand why respect and tolerance are important

This course is an introduction to the four key British Values and how they relate to you in your daily life.

Introduction 

Values are principles, standards or qualities that an individual or group of people hold in high regard.

These values guide the way we live our lives and the decisions we make. A value may be defined as something that we hold dear, those things or qualities which we consider to be of worth.

A ‘value’ is commonly formed by a particular belief that is related to the worth of an idea or type of behaviour. Some people may see great value in saving the world’s rainforests. However, a person who relies on the logging of a forest for their job may not place the same value on the forest as a person who wants to save it.

You will learn 

1. Understand what values are and identify some values you hold
2. Know what the term ‘British values’ means
3. Identify what the key British values are
4. Know what British values mean to you

In this course you will learn about what democracy is and how it functions in the UK. You will explore the different systems of governance and discover how democracy matters to you.

Introduction

The word democracy comes from two Greek words; demos, meaning common people, and kratos, meaning power.

The definition of democracy is: "A system of government by the whole population or all the eligible members of a state." That means in a democracy, you have a right and responsibility to decide how your country is run, and what decisions are made. In small groups this can mean that every person has a direct part to play in all decision making. In a larger group, such as a country, it often means that the people elect representatives to speak and make decisions on their behalf.

There are many ways of ruling or governing a group of people. In general, they can all be defined as one of five types. Sometimes a system of governance will take elements from more than one of these groups to create hybrid models, such as a democratic republic.

You will learn 

1. Explain different systems of governance
2. Know what democracy is
3. Understand how democracy works in the UK
4. Know why democracy matters to you

In this course we will explore how the performance management processes can offer an opportunity to enhance the practice of performance management Plus. 

You will learn how to create a high-performance culture at your organization which requires higher levels of trust, communication, and productive working relationships between supervisors and employees. You need to establish performance management system to incorporate employee engagement into performance management–what we call Performance Management Plus.

The performance management course provides you the opportunity to develop the mutual trust that you need to sustain ahigh-performance culture through

• Frequent conversations
• Truthfulness in communications
• Commitment to employee success 

The Foundational Principles of the Performance Management helps to build strong, trusting, and genuine working relationships. We will learn the need to make sure and understand the importance of establishing and nourishing the relationship between supervisors and employees, even before initiating the performance management processes.

This course is more than signing performance plans or completing appraisals at the end of the year. It actually begins on day one, the moment a new employee begins their on boarding, and is a non-stop process. When supervisors and employees build strong and trusting relationships, then the rest of performance management comes naturally. The course foundational principles support you to establishment and maintenance of these positive working relationships, inspire you to use the performance management processes as a roadmap throughout the course to discuss the relationships vital to the success of PM Plus.

We will also support you to identify opportunities where Performance Management is used to create a workplace environment that supports the success of both the employee and the organization.

Lesson 1 will cover Performance Management and how its foundational principles can be applied throughout the year, using the performance management cycle as a roadmap.

Lesson 2 provides you the opportunity to practice Performance Management in a simulated work environment, and learn more about recognizing opportunities to engage and build trusting relationships within the workplace.

Maintaining Motivation (Your Goals): The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.

Motivation important in achieving your goals, it provides you with goals to work towards, helps you solve problems, helps you to change unprofessional behaviours.

Achieving goals requires far more than just hard work and devotion. Therefore, learning how to achieve goals is a matter. When you set a goal, you need first to evaluate its emotional significance. Then it assesses the level of effort it will take to get you there. You need to prioritize the goals that mean the most to you, those that you focus all of your energy on.

In part 3 of this course you will explore Problem-Solving Techniques Teams vs. Individuals: The learner will identify the uses for teams in problem-solving and their qualities.

الغرض من إدارة سلسلة التوريد هو تشغيل جميع أنشطة سلسلة التوريد بكفاءة ومهنية، مما يمكن أن يدعم الشركات أيضًا في الحفاظ على عمليات أفضل وزيادة النتيجة النهائية.

حل المشكلات هو إجراء تحديد المشكلة؛ تحديد سبب المشكلة؛ إيجاد وترتيب الأولويات واختيار إمكانية أخرى للحل؛ وتنفيذ الحل.

تعد مهارات حل المشكلات أمرًا حيويًا عمليًا في أي دور متقدم يمكنك التفكير فيه. سوف تتعلم كيفية تطوير وتأسيس مهاراتك في حل المشكلات، وبالتالي يجب على القيادة توجيه موظفيها وتطوير تقنيات حل المشكلات. يمكن العثور على حل مناسب للمخاوف من خلال اتباع الخطوات الأساسية لعملية حل المشكلات والمنهجية الموضحة أدناه.

حل المشكلات: استخدام مصفوفة القرار: سيفهم المتعلم كيفية استخدام العصف الذهني ومصفوفة القرار للعثور على أفضل حل للمشكلة.

حل المشكلات: استخدام مخطط التدفق: سوف تتعلم كيفية استخدام مخطط التدفق لوصف إجراءات العملية والقرارات لإيجاد حل.

حل المشكلات: استخدام مخطط التشغيل: ستفهم كيفية استخدام مخطط التشغيل لوصف مشكلة التصنيع.

هناك طرق مختلفة للاتصالات المختلفة. وهذا يشمل التواصل اللفظي، والتواصل غير اللفظي.

في مكان العمل، من المهم أن تتمتع بمهارات تواصل جيدة، وستبحث العديد من الشركات عن المتقدمين الذين يتمتعون بمهارات تواصل عالية الجودة. هناك العديد من طرق الاتصال المختلفة، التي يجب على الموظفين مراعاتها واستخدامها في اتصالات عملهم اليومية. العملية والمنهجية الموضحة أدناه.

التواصل بين الثقافات (الإيماءات): سوف يتعرف المتعلم على الإيماءات الشائعة ويحدد المعاني المرتبطة بتلك الإيماءات.

وصف وضع اتصالات المعاملات: في هذا النشاط التعليمي، ستقوم بمراجعة التعريفات ثم مطابقة عنصر نموذج اتصالات المعاملات مع التعريف أو المثال.

الإدراك - فهم العالم من حولك: تعرف على تعريف الإدراك وعمليته وكيف يؤثر على التواصل

*الاتصالات الدولية: ستكتشف في هذا النشاط التعليمي أساليب تواصل مختلفة من جميع أنحاء العالم.

* التواصل غير اللفظي: يقرأ المتعلمون عن التواصل غير اللفظي. وفي تمرين السحب والإفلات، يقومون بتقييم صور الأشخاص المتفاعلين وتحديد ما إذا كانت السلوكيات المعروضة تتعارض مع التواصل أو تعززه.

إدارة الوقت هي تنظيم المسؤوليات والأنشطة لتعظيم فعالية جهود الفريق والموظفين. في الأساس، الغرض من إدارة الوقت هو تمكين الفرق من الحصول على فعالية أفضل للفريق وتحسين جودة العمل في وقت أقل.

ومع ذلك، فإن فعالية الفريق هي قدرة فريقك، عادةً بمهارات تكميلية، على العمل معًا لتحقيق أفضل النتائج، وبالتالي فإن الفرق القوية الفعالة قادرة على إلهام بعضها البعض والعمل معًا لحل المشكلات، مما يؤدي إلى نتائج أفضل.

ستكتشف في هذه الدورة أن "الوقت هو المال" الذي يشيع استخدامه في الأعمال والصناعة. تعد إدارة وقتك بكفاءة وفعالية أمرًا بالغ الأهمية لأداء عملك ورضاك الشخصي. ومن المهم أيضًا لصاحب العمل وعملائك. لن يدفع العملاء مبلغًا إضافيًا مقابل وقتك الضائع ولن يبقيك رئيسك في العمل لفترة طويلة جدًا إذا كنت لا تستخدم وقتك بحكمة. سيحدد المتعلم الأدوار الفردية التي تساعد الفرق على تحقيق الأهداف وتحسين مهارات إدارة الوقت واستعادة المزيد من الوقت لك.

في بيئة العمل الديناميكية اليوم، قد لا تكون أساليب العمل الجماعي التقليدية كافية دائمًا. تم تصميم "العمل الجماعي خارج الصندوق" لتزويدك باستراتيجيات مبتكرة لتعزيز التعاون والإنتاجية ضمن فرق متنوعة. يستكشف هذا المقرر الأساليب غير التقليدية لتعزيز الإبداع والقدرة على التكيف والتآزر بين أعضاء الفريق. ومن خلال تحدي الوضع الراهن، سوف تتعلم كيفية الاستفادة من وجهات النظر المختلفة، ودفع الابتكار، وتحقيق نتائج باهرة. سواء كنت قائد فريق أو عضوًا في الفريق، ستزودك هذه الدورة بالأدوات اللازمة للتفكير بشكل إبداعي والعمل بفعالية في أي بيئة فريق.

في بيئة الأعمال الديناميكية اليوم، غالبًا ما تتشابك أدوار القيادة والإدارة ولكنها تختلف بشكل واضح. تم تصميم هذه الدورة التدريبية، "تمييز القيادة والإدارة"، لمساعدة المهنيين على فهم الصفات والوظائف الفريدة لكل دور. سوف يستكشف المشاركون الجوانب النظرية والعملية للقيادة والإدارة، ويتعلمون كيفية التنقل بفعالية بين الجانبين لتحقيق النجاح التنظيمي. بحلول نهاية الدورة، سوف تفهم ما هو القائد مقابل ما هو المدير، وكذلك ما تستلزمه القيادة مقارنة بالإدارة. ومن خلال المناقشات التفاعلية ودراسات الحالة والتمارين العملية، سيكتسب الحضور رؤى حول كيفية تحقيق التوازن والاستفادة من نقاط القوة في القيادة والإدارة داخل فرقهم ومؤسساتهم.

التواصل الفعال هو حجر الزاوية في العلاقات الناجحة، ومع ذلك فإن الكثير منا يواجه صعوبة في الاستماع. "مشكلة مزدوجة في الاستماع" هي دورة شاملة مصممة لمعالجة التحديات الشائعة المرتبطة بالاستماع. ستتعمق هذه الدورة في العوائق التي تعيق الاستماع الفعال وتقدم حلول عملية للتغلب عليها. من خلال الجلسات التفاعلية وسيناريوهات الحياة الواقعية، سوف تتعلم كيفية تعزيز مهارات الاستماع لديك، وتحسين قدرتك على فهم المعلومات والاحتفاظ بها، وتعزيز التواصل بشكل أفضل في كل من الإعدادات الشخصية والمهنية. استعد لتغيير عادات الاستماع لديك وتقليل سوء الفهم.

Recent decades have seen an array of news stories where risk management failings have undermined an organisation and dented the credibility of its management. These failings have led to the demise of some companies – for example Lehman Brothers, World Com and Enron. Worse than this in many instances the failings have resulted in deaths and injuries – as with the Piper Alpha oil platform disaster in the North Sea in 1988 or the BP Deepwater Horizon explosion and oil spill in 2010.

Successful organisations embed a culture of risk management in all areas of their activities. To achieve this requires effective and practical risk management education. The course particularly benefits all those engaged as risk managers, those seeking to develop their risk management capabilities and those, like board members, who have ultimate responsibility for risks within their organisations. Additionally all those with, or seeking, a career in management in any organisation will benefit from the understanding of risks and how to manage them.

This eight-session course examines how to practise good risk analysis and then apply successful processes to manage it. The course is supported by case studies and audio-visual materials to help explain the varied and often complex risk management practices employed at Rolls-Royce and widely elsewhere.

The course is the result of collaboration between The Open University and Rolls-Royce PLC. This collaboration has ensured that contemporary theories about Risk Management are explored within the context of an international company that is required to apply these theories in its business practices.

Since the early 2000s, a new language has entered the realm of strategic management. Whereas the field used to talk primarily in terms of value propositions, generic strategies and competitive advantage, more recently, these ideas have been displaced or perhaps, absorbed, within a new language of business models.

Driven by forces such as the knowledge economy, the growth and spread of the Internet, and the emergence of new and powerful mobile technologies such as smartphones, organisations are having to rethink the way they structure their organisations, attract customers, and seek to achieve an advantage in the marketplace. This is happening at a frantic pace as long-established and previously dominant industry players are increasingly being challenged, disrupted and in many cases, beaten by small start-ups that seemingly appear out of nowhere.

In this free course, Business models in strategic management, you will be introduced to the theory and practice of business models as they have developed in strategy literature. In particular, you will explore the emergence of the business model idea, types of business models including those using the internet (e-business models) and how business models can be designed.

Inherent in this course is the idea that, despite being more frequently used in business, business models are not limited to the business context. Neither are they meant for strategic planning in organisations only. Rather they may have wider applications in our lives. For instance, you could apply them for building strategies of your professional development and career growth.

تعتبر مهارات الكتابة عالية الجودة أمرًا حيويًا لأي شخص في مجال الأعمال. أنت في حاجة إليها للتواصل بكفاءة مع العملاء والفرق والمديرين ولبيع أي أفكار أو منتجات أو خدمات تقدمها.

في هذه الدورة التعليمية سوف تقوم بمراجعة كيفية كتابة بيانات الأهداف الفعالة.

سوف يميز المتعلم بين الأساليب الفعالة وغير الفعالة في كتابة التعليمات.

سوف يدرس المتعلم بريدًا إلكترونيًا فعالاً في مكان العمل يتم كتابته بينما يشرح الراوي العملية خطوة بخطوة. سوف يميز المتعلم الفرق بين رسائل البريد الإلكتروني المكتوبة بشكل سيئ والمكتوبة بشكل فعال.

تهدف هذه الدورة إلى مساعدتك على تحديد سرعة القراءة الحالية لديك وتقديم أداة القراءة السريعة Spreeder، وهي قارئ إلكتروني سريع مجاني عبر الإنترنت مصمم لتحسين سرعة القراءة لديك.

مقدمة

Spreeder هي أداة مجانية للقراءة الإلكترونية السريعة عبر الإنترنت تم تصميمها لتحسين سرعة القراءة لديك وبالتالي تحسين فهمك، لتتمكن من تحسين سرعة القراءة لديك وإزالة العادات السيئة وتحسين الاستيعاب لديك.

سوف تتعلم

• سرعة القراءة الحالية ومستوى الفهم
• كيفية استخدام سبيدر
• كيفية إنشاء تطبيق Spreeder المرجعي
• ما هو الحد الأمثل للسرعة لديك؟
• كيفية الانتشار أثناء التنقل
• قارن كفاءتك في القراءة

This course will help you to start building or develop a great profile on LinkedIn. You will also learn how to connect with others in preparation for seeking job opportunities.

Introduction

LinkedIn is a social network, like Facebook, Twitter and Google for your career, creating your professional identity. It is your online CV and needs to evolve as you obtain new skills, qualifications and jobs. LinkedIn is the first point of call for over 80% of recruiters.

You will learn

• What is LinkedIn?
• Why should I use it? 
• How to create a LinkedIn profile
• How to make connections
• How to claim your unique URL

Introduction 

It's a good idea to establish your preferred way of working early on because it will make completing your assignments easier and much more comfortable.

Learn about How do I know that my data is secure? How do I keep data safe? Data is all around you; there's no escaping it!. This course is ideal for beginners.

Introduction 

This course will help you to find out the answers to the two questions above and also give you ideas on how to become digitally responsible so that you keep your data and the data of others safe.

In this course, learn about flat roof structures and construction.

Introduction 

These two design options provide the basis for warm and cold roofs.

You will learn 

1. Flat roof main elements
2. Strength and stability
3. Typical construction
4. Problems with flat roofs

In this course learn about understanding roof construction.

Introduction 

The climate conditions can be varied. There are four seasons which are Spring, Summer, Autumn and Winter, and each season can bring their own challenges for our roofing systems.

Most roofs are pitched because of the climate and this allows water, snow and ice to drain away. This helps to maintain the various types of roofing materials and limits the maintenance of the structure. Pitched roofs are effective and allow moisture to disperse and be taken away. Elements such as snow and rain can damage roofing materials, so the pitched roof is vital.

A roofing system is not only a way of removing unwanted snow or water but can also provide stability to a building. Later on we will look at various types of roofs and identify their pitch and shape.

A large percentage of buildings in the UK have a flat roof system. However, a flat roof system would need to be self-supporting and also be able to support any additional weight that is gained by either rain or snow. A flat roof would benefit from a slight camber e.g. up to ten degrees.

Prefabricated roof systems are ready made or in kit form, whereas traditional or modern are cut and made on-site.

You will learn 

1. Climate and considerations
2. Stability through structure
3. The anatomy of a roof
4. Types of roofing
5. Roofing coverings
6. Roofing components

The Introduction to Test Automation course is a practical, executive-level foundation programme designed to help software testing professionals understand the strategic role of automation within modern quality assurance environments. Rather than focusing on specific tools or certifications, the course develops a clear conceptual understanding of how automation supports faster delivery, improved consistency, and scalable testing practices across software development lifecycles.

This course is positioned as an essential stepping stone for organisations and individuals who are transitioning from predominantly manual testing approaches to more automated and efficiency-driven testing strategies. Learners gain clarity on where automation delivers genuine value, where it does not, and how informed decisions about automation can reduce risk, control costs, and improve overall product quality.

The training is highly relevant to real-world testing environments, providing a structured understanding of automation concepts that supports progression into tool-specific training, framework adoption, or advanced certification pathways at a later stage. This course does not lead to formal certification; instead, it builds the professional judgement and foundational knowledge required for effective automation adoption.

What’s Included

Delivery Options & Pricing

Live Virtual Classroom – Delivered by an experienced industry trainer
Immersive learning experience delivered in an online virtual environment over 1 day, providing approximately 7 hours of guided instruction. The course includes interactive discussion, real-world examples, and structured knowledge development focused on automation fundamentals.
Price aligned with market standards for professional software testing training. Price: From £550 + VAT

The Introduction to Risk Based Testing course provides a structured and practical understanding of how risk management principles are applied within software testing and wider IT projects. This course is designed to help professionals prioritise testing effort based on risk, enabling teams to focus resources where failures would have the greatest business, technical, or operational impact.

Through this two-day skills-based programme, learners develop a clear understanding of how risks are identified, analysed, and mitigated throughout the software development lifecycle. The course demonstrates how risk-based testing improves efficiency, supports better decision-making, and contributes to the delivery of more robust and reliable software solutions.

This training does not lead to formal certification; instead, it equips participants with practical knowledge and techniques that can be applied immediately within real-world testing and project environments.

What’s Included

• Instructor-led Introduction to Risk Based Testing training
• Accompanying digital course materials
• Practical explanations of risk management concepts
• Real-world examples applied to software testing contexts

Delivery Options & Pricing

Live Virtual Classroom – Delivered by an experienced industry trainer
Immersive instructor-led training delivered in an online virtual environment over 2 days, providing approximately 14 hours of guided instruction. The course includes interactive discussion, applied examples, and structured exploration of risk-based testing techniques.
Price: £675.00 + VAT
Monthly option: £56.25 + VAT per month (subject to finance availability)

This course introduces learners to systematic testing approaches, focusing on how testing activities integrate throughout the software development lifecycle. Learners gain practical exposure to test design, execution, defect reporting, and working with user stories, enabling them to contribute effectively to testing activities within real project teams.

This is a skills and knowledge-based course with no formal accreditation or exam.

What’s Included

Delivery Options & Pricing

Live Virtual Classroom – Delivered by an experienced industry trainer
Interactive instructor-led training delivered in an online virtual environment over 2 days, providing approximately 14 hours of structured, skills-based learning. The course combines theory, discussion, and practical activities to build confidence in core test engineering skills.
Price: £700.00 + VAT
Monthly option: £58.33 + VAT per month (subject to finance availability)

The Test Techniques – Advanced Level course is a specialist, skills-based programme designed for experienced software testing professionals who want to deepen their expertise in advanced test design and analysis techniques. The course focuses on both black-box and white-box testing approaches as they are applied to code, decision logic, and business processes, enabling learners to design more effective, risk-aware, and standards-aligned test cases.

This advanced training aligns with recognised software testing standards, including ISO/IEC/IEEE 29119 and the BCS Software Component Testing Standard, ensuring that techniques are applied in a structured and industry-accepted manner. Through intensive practical examples and guided analysis, learners develop the judgement required to select the most appropriate test techniques for different systems, levels of risk, and delivery contexts.

The course does not lead to formal certification; instead, it strengthens professional capability and supports progression into senior testing, quality assurance, and test leadership roles where advanced analytical skills are essential.

What’s Included

• Instructor-led Test Techniques – Advanced Level training
• Practical exercises supported by model answers
• Advanced test design and analysis examples
• Application of standards-aligned testing techniques

Delivery Options & Pricing

Live Virtual Classroom – Delivered by an experienced industry trainer
Immersive instructor-led training delivered in an online virtual environment over 2 days, providing approximately 14 hours of advanced skills-based instruction. The course includes applied exercises, structured analysis, and expert guidance on selecting and applying test techniques effectively.
Price: £675.00 + VAT
Monthly option: £56.25 + VAT per month (subject to finance availability)

The ISTQB Certified Tester Advanced Level Test Management (CTAL-TM) v3.0 course is a strategic and practical leadership programme designed for experienced software testing professionals aspiring to senior test management roles. This course builds on the foundational principles of the ISTQB Certified Tester scheme to provide advanced competencies in planning, monitoring, controlling, and improving testing activities across the software development lifecycle. Delegates gain deep insight into how to define test strategies that align with organisational objectives, how to lead and motivate test teams, and how to make informed decisions using meaningful quality metrics. Through a blend of expert instruction, scenario-based exercises, and exam preparation support, participants will develop the capability to manage complex testing projects, communicate effectively with stakeholders, and embed risk-based decision-making into test management processes. CTAL-TM certification is recognised globally as evidence of leadership in software testing, providing career enhancing value for professionals targeting roles such as Test Manager, QA Manager, Project Manager, or Test Consultant.

What’s Included

• Accredited ISTQB CTAL-TM training
• Official course manuals and supporting learning materials
• Exam voucher included for the ISTQB CTAL-TM exam
• Scenario-based exercises and practical workshops
• Tutor guidance throughout the course
• Practice exam questions and revision resources
• Post-course support and reference materials

Delivery Options & Pricing

eLearning – Delivered by TSG 
Self-paced, approximately 30–35 hours, 12-month licence period, with exam included. Price: £1210 + VAT 

Live Virtual Classroom – Delivered by TSG
Immersive learning experience, 4-day accredited course in an online virtual environment, approximately 7 hours per day, interactive workshops, scenario discussions, and exam preparation guidance. Exam included. Price: £2100 + VAT 

Classroom – Delivered by TSG
In-person, instructor-led training with classroom exercises, structured discussions, and exam preparation. 4 days, approximately 7 hours per day. Exam included. Price: £2340 + VAT 

The ISTQB Certified Tester Advanced Level Test Analyst (CTAL-TA) course provides experienced testers with the specialist analytical capabilities required to design, implement, and optimise high-value testing activities across complex software environments. This advanced-level programme strengthens your ability to evaluate quality risks, engineer effective test conditions, and apply structured, evidence-based testing techniques aligned with industry best practice.

The course integrates the depth of the TSG programme with the proven ILX training methodology, ensuring complete alignment with the official ISTQB Advanced Level Test Analyst syllabus. Delegates develop mastery in defect classification, risk-based testing, requirements evaluation, behavioural testing approaches, and test design techniques that improve coverage and reduce rework. Throughout the training, learners work through realistic scenarios, structured exercises, and exam-style questions to reinforce application in real-world contexts.

By completing this course, professionals elevate their capability to support complex test strategies, contribute effectively to Agile, DevOps, and traditional project environments, and influence software quality decisions across teams. The certification is internationally recognised and forms a key milestone in the ISTQB Advanced career pathway. Delegates finish fully prepared to sit the ISTQB CTAL-TA exam and demonstrate advanced analytical testing expertise to employers worldwide.

What’s Included

• Accredited training manual
• Official ISTQB CTAL-TA syllabus reference
• TSG and ILX combined course materials
• Exam simulator with sample questions
• Scenario-based test design exercises
• Expert tutor support during training
• Full revision and exam preparation sessions
• ISTQB CTAL-TA exam voucher
• Accredited certificate upon passing the exam
• Course completion confirmation for CPD records

Delivery Options & Pricing

eLearning – Delivered by ILX-TSG with DrTutor support
Self-paced, approximately 30–35 hours of study, with 12-month access period, exam included. Price: £1210 + VAT

Live Virtual Classroom – Delivered by ILX
Immersive learning experience, 3-day accredited course delivered online, 7 hours per day, including interactive workshops, practical exercises, and exam preparation. Exam included. Price: £2100 + VAT

(Classroom delivery not available for this qualification under ILX or TSG at this time.)

The ISTQB Certified Tester Advanced Level – Test Automation Engineer (CTAL-TAE) v2.0 course is designed for experienced software testing professionals seeking to specialise in test automation. As part of the ISTQB Advanced Level certification track, this course equips delegates with the practical knowledge and methodologies required to design, implement, and maintain robust automated testing solutions within structured testing processes.

Through expert-led instruction and immersive practical exercises, participants will explore how test automation integrates into Agile, DevOps, and CI/CD practices. The course emphasises the selection of appropriate tools, frameworks, and methodologies to maximise test coverage, improve efficiency, and enhance overall software quality.

Aligned with the official ISTQB CTAL-TAE v2.0 syllabus, this training ensures comprehensive coverage of international certification standards. Delegates will gain the skills to assess automation feasibility, develop automation strategies, implement test automation frameworks, and manage automated test reporting effectively. By completing the course, participants will be fully prepared to sit the ISTQB Test Automation Engineer exam, validating their ability to lead and contribute to automation initiatives across diverse technologies and project domains.

What’s Included

Training materials, course manuals, instructor-led exercises, scenario-based workshops, practice exams, tutor support, eLearning resources, exam simulators, certification exam, access to post-course support resources.

Delivery Options & Pricing

Live Virtual Classroom – Delivered by TSG / ILX
3-day accredited course in an online virtual environment, 9 hours per day, interactive exercises, scenario discussions, and exam preparation guidance. Exam included. Price: £2100 + VAT

Classroom – Delivered by TSG / ILX
In-person instructor-led training with workshops, scenario-based exercises, and exam preparation. 3 days, 9 hours per day. Exam included. Price: £2280+ VAT

What’s Included

Delivery Options & Pricing

E‑Learning – Delivered by TSG
Self-paced, flexible online study, access to all course materials and exam simulator, with exam included. Price: £905.00 + VAT. //Offer: £510

Classroom – Delivered by TSG
In-person instructor-led training with workshops, scenario-based exercises, and exam preparation. 3 days, 9 hours per day. Exam included. Price: £1,057.50 + VAT

Note: Exact prices may vary depending on location, schedule and VAT. Please request a quote when booking.

The BCS Foundation Certificate in Information Security Management Principles (CISMP) provides a structured introduction to the concepts, frameworks, and practices required to manage information security effectively within modern organisations. As reliance on digital systems, cloud services, and connected devices continues to grow, information security has become a critical business capability rather than a purely technical concern.

This BCS-accredited course equips learners with a clear understanding of how information security supports organisational objectives, protects information assets, and ensures compliance with legislation and recognised standards. The course combines theory, practical examples, and workshops to develop awareness of risk management, governance, security controls, and incident response across a range of business environments.

Successful completion of the course leads to the BCS Foundation Certificate in Information Security Management Principles, a well-established qualification for professionals seeking a recognised entry point into information security and cyber security management roles.

What’s Included

• Accredited BCS CISMP training
• BCS Foundation Certificate in Information Security Management Principles exam
• Instructor-led lectures and practical workshops
• Course materials aligned to the CISMP syllabus
• Optional Pass Protect available at checkout

Delivery Options & Pricing

Live Virtual Classroom – Delivered by TSG with ILX and DrTutor support
Instructor-led accredited training delivered in a live online virtual classroom over four days. The course provides an immersive learning experience, combining structured teaching, practical exercises, and exam preparation. Learners receive full support throughout the course from ILX and DrTutor.
Price: £1,150.00 + VAT
Monthly option: £95.83 + VAT per month (subject to finance availability)

The BCS Business Analysis Practice course is a recognised professional qualification designed to develop the practical skills required to deliver effective business change. It builds on foundational business analysis knowledge and focuses on applying structured techniques to identify business problems, evaluate improvement opportunities, and recommend solutions aligned with organisational objectives.

This course develops a deeper understanding of business dynamics, stakeholder perspectives, and strategic analysis. Learners gain the ability to investigate business systems, model business activities, and contribute meaningfully to change initiatives. The qualification strengthens professional credibility and is widely recognised across industries where structured business analysis plays a key role in driving performance improvement and successful transformation.

Successful completion of this course leads to the BCS Business Analysis Practice certification.

What’s Included

• Accredited BCS Business Analysis Practice training
• BCS Business Analysis Practice exam
• Official BCS Business Analysis manual
• Instructor-led training with practical exercises
• Optional Pass Protect available at checkout

Delivery Options & Pricing

Live Virtual Classroom – Delivered by TSG with ILX and DrTutor support
Instructor-led accredited training delivered in a live online virtual classroom environment. The course combines structured teaching, group discussion, and practical activities to develop real-world business analysis capability. Full learner support is provided throughout by ILX and DrTutor.
Price: From £1,195.00 + VAT.

The BCS Foundation Certificate in Artificial Intelligence provides a comprehensive introduction to the principles, technologies, and applications that underpin modern artificial intelligence. This accredited qualification is designed for professionals at the early stages of their AI journey who require a structured and practical understanding of how AI systems are developed, deployed, and governed.

The course explores key AI concepts including machine learning, intelligent agents, natural language processing, and robotics, while also addressing the ethical, trustworthy, and sustainable use of AI in organisational and societal contexts. Learners gain insight into how AI is transforming industries, reshaping job roles, and influencing decision-making across both public and private sectors.

Successful completion leads to the BCS Foundation Certificate in Artificial Intelligence, a widely recognised qualification that supports career development and informed participation in AI-enabled initiatives.

What’s Included

• Accredited BCS Foundation Certificate in Artificial Intelligence training
• BCS Foundation Certificate in Artificial Intelligence exam
• Instructor-led delivery with interactive discussion
• Course materials aligned to the official BCS syllabus
• Optional Pass Protect available at checkout

Delivery Options & Pricing

Live Virtual Classroom – Delivered by TSG with ILX and DrTutor support
This option provides instructor-led accredited training delivered over three days in a live online virtual classroom. Learners benefit from an immersive learning experience covering AI foundations, machine learning concepts, robotics, and ethical considerations, supported throughout by ILX and DrTutor.
Price: £1,555.00 + VAT
Monthly option: £129.58 + VAT per month (subject to finance availability)

In this course , learn about the security risks of the internet of things.

Introduction 

·       Honeypot – a system intended to mimic likely targets of cyberattacks

You will learn 

1. Discuss the security risks of the Internet of Things
2. Investigate ways of securing the Internet of Things

In this course, introduction to 5G technologies.

Introduction 

5G is the fifth generation of mobile/cellular networks. It is a new global wireless standard after 1G, 2G, 3G, and 4G networks and its Uup to 100 times faster than 4G. 5G is creating never-before-seen opportunities for people and businesses.  5G wireless technology delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users.

·       Cells

You will learn

1. Introduce 5G technologies
2. Explore 5G use cases and their benefit

ستتعرف في هذه الدورة على الصناعة 4.0 والتحول الرقمي.

التعريف

لقد أصبح التحول الرقمي مهمًا جدًا، فهو الآن مسؤول عن تغيير الصناعة وتكييفها مع الصناعة المتصلة.

تعرف على سبب استخدام المتطرفين للإنترنت، والمكان الذي قد تواجه فيه التطرف عبر الإنترنت، وكيفية اكتشاف علامات الأيديولوجية المتطرفة عبر الإنترنت، وماذا تفعل إذا واجهت محتوى متطرفًا عبر الإنترنت

مهارات

1. افهم لماذا يستخدم المتطرفون عبر الإنترنت الإنترنت
2. تعرف على الأماكن التي قد تواجه فيها التطرف عبر الإنترنت
3. تعرف على كيفية اكتشاف علامات الأيديولوجية المتطرفة عبر الإنترنت
4. تعرف على ما يجب عليك فعله إذا واجهت محتوى متطرفًا عبر الإنترنت

In this courses you will learn about the physical and mental effects that technology can have on your health. As well as this you will look into ways to help maintain your physical and mental health while using this technology

Skills 

1. Understand the physical effects technology can have on our health
2. Understand the mental effects technology can have on our health
3. Explain how different technologies affect us
4. Understand some ways to help maintain your physical and mental health while using technology

مقدمة

تشير المواطنة الرقمية إلى الاستخدام المسؤول للتكنولوجيا والإنترنت للتفاعل مع الآخرين عبر الإنترنت. المواطن الرقمي هو الشخص الذي يستخدم تكنولوجيا المعلومات على نطاق واسع، وتتراوح أعمار المواطنين من الأطفال الصغار إلى كبار السن.

إن كونك مواطنًا رقميًا يعني فهم الثقافة الرقمية، وآداب السلوك عبر الإنترنت، والسلامة عبر الإنترنت، وفهم الفرق بين المعلومات الخاصة والعامة. فهو يتطلب أن يكون مستخدمو التكنولوجيا مسؤولين عن الطريقة التي يقدمون بها أنفسهم ويتفاعلون مع الآخرين عبر الإنترنت، ويشجع مشاركة جميع مستخدمي الإنترنت في محاولة لتعزيز تكافؤ الفرص وجعل الفضاء عبر الإنترنت مكانًا لطيفًا وسهل الوصول إليه.

يعرف المواطن الرقمي الجيد كيفية التواصل مع الآخرين عبر الإنترنت، وكيفية التعاطف مع الأشخاص الذين لديهم خلفيات مختلفة عن خلفياتهم، وتكوين صداقات عبر الإنترنت على أساس الاحترام المتبادل.

1. فهم المقصود بمصطلح المواطنة الرقمية
2. فهم الجوانب المهمة لكونك مواطنًا رقميًا
3. فهم ما هي الفجوة الرقمية وسبب أهميتها
4. افهم كيفية الحفاظ على سلامتك وصحتك عبر الإنترنت

In this course you will learn about the exciting world of cryptocurrency and NFTs, Delve into blockchain technology on which most cryptocurrency is based and look at the concerns that surround this developing technology

Introduction 

Digital currency, or digital money, refers to a method of payment that exists only in digital form and has no physical counterpart. Cryptocurrency is a form of virtual money that is secured by using a technique called cryptography. 

Cryptography is the creation of encryption codes to allow a secure encryption between individuals, meaning that data sent between you and another individual is private. So, if you were to make a purchase using a form of cryptocurrency, the authenticity of the currency you are sending is checked to make sure it is authentic, and that currency is then sent to the seller who then also knows that payment is legitimate, without having to use a third party, such as a bank or PayPal. 

Cryptocurrency is an exclusively digital asset that can be used to pay for things, however it is not based on any actual asset, or backed by government regulation. This means that cryptocurrency is only worth what a buyer will pay for it. This causes cryptocurrencies to be unpredictable as their worth can change dramatically over a short period of time.

جدار الحماية هو جهاز أمان للشبكة يحمي طبقة التطبيق من محاولات الاحتيال أو سرقة البيانات؛ منع النشاط المشبوه. من خلال فحص كل طلب ويب للبرمجة النصية عبر المواقع، وحقن SQL، تضمن هذه الطبقة الواقية بقاء بياناتك آمنة، وجدار الحماية هو في الأساس الحاجز الذي يقع بين الشبكة الداخلية الخاصة والإنترنت العام.

جدار الحماية: فحص الحزم الحالة. في هذا النشاط التعليمي، ستقوم بفحص جدار حماية فحص الحزم الذي يتتبع طلبات خدمة الإنترنت المشروعة، والمعروف أيضًا باسم تصفية الحزم الديناميكية.

جدران الحماية: مرشحات الحزمة. في هذا النشاط التعليمي، ستقوم بإنشاء مرشح حزم.

جدار الحماية: خوادم البوابة. في هذا الكائن المتحرك، يفحص المتعلمون كيفية عمل خادم البوابة.

جدار الحماية: ترجمة عنوان الشبكة/ترجمة عنوان المنفذ. في هذا النشاط التعليمي، ستختبر كيفية عمل ترجمة عنوان الشبكة.

جدران الحماية: العلاقات بين محيطات جدار الحماية. في هذا النشاط التعليمي، ستختبر كيفية قيام جدران الحماية بحظر الفيروسات من خلال مناقشة الشبكات الموثوقة وشبه الموثوقة وغير الموثوقة.

The Malware is a term for any type of malicious software designed to damage, harm or exploit any programmable device, service or network. Cybercriminals typically use it to extract data that they can control over victims for financial gain. That data can range from financial data, to healthcare records, to personal emails and passwords, the possibilities of what sort of information can be compromised have become endless.

In this learning course, you'll explore what malware is, what the different types of malware are, and how you can protect your computer from these threats.

الشبكات الافتراضية الخاصة (VPN): ستستكشف في هذا النشاط التعليمي كيفية استخدام VPN لإنشاء اتصال آمن بين شبكتين.

إعداد الشبكة الافتراضية الخاصة (VPN): سوف يفهم المتعلم كيفية إعداد الشبكة الافتراضية الخاصة (VPN) باستخدام شبكة الكمبيوتر المنزلية.

Social engineering is a term that encompasses a wide range of malicious activity, most common attack types that social engineers use to target victims, phishing, pretexting, baiting, quid pro quo, and tailgating. 

In this learning course, you’ll identify information hackers use to gain access to a company, explain different types of social engineering attacks, and recognize different solutions to avoid these attacks.